Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and solve it.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have concerns about your specific item. Unfortunately, we cannot accept returns of items on sale, buy-out or gift cards.

The fastest way to ensure you to receiving what you want is to return the items you have in the indicated time for returns. Once the return is accepted, make a different order for the new items. We will try to exchange the items the day of the return. If this would not be possible we will ask you to wait for the delivery of your new items.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.